Reduce on-site assistance
By managing all of your deployed hardware from one single place, you are now able to see what your client is experiencing and act on it, without ever setting foot on the deployment site. Studies have shown that 30% of all on-site repairs can be avoided, and are caused by the client not being able to properly explain the malfunction.
Increase Hardware Lifecycle
Make sure your set-top boxes are up to date and healthy, by making routine and segmented check-ups, and this way ensuring their longevity. Monitor piracy usage and other factors that may put your devices at risk. Don’t leave hardware replacement as a routine procedure and smartly manage your fleet, preventing and monitoring.
Improve Customer Support
Stop losing customers due to bad technical support experiences. With our visual interface, your support team is able to access what your client is experiencing, putting aside miscommunication and reducing troubleshooting times, going straight to issue solving. Earn more value per customer, by retaining and engaging in smart follow ups.
WeBoxControl creates the perfect tech support experience
Reduce customer frustrations and unnecessary on-site visits. WeBoxControl allows your team to make a remote diagnosis and solve non-hardware-related problems from any location. Increase customer satisfaction and gain further trust.
Find out how much you can save with WeBoxControl
Reduce the overall costs and increase customer value
Remote control of devices
Control any device wherever it is deployed and control all of your hardware and software’s lifecycle.
Audience profiling and behavior prediction
Know the usage your devices are having according to each user profile and predict actions you must have in place for each cluster.
Pre-emptive action
Get bug reports and act on them before they escalate into a network problem.
Network monitoring
Make sure your network is healthy and running according to your plans, easily adapting in case of change.
After-sales costs reduction
Provide technical support without the need of a technician. Provide remote assistance with real time interaction.
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