Returns and refund policy
You have 14 days from receiving your order to make a return. WeTek will help you concerning the return process, therefore it is strongly recommended that you contact the support to book the collection of your order, therefore ensuring that it arrives back at WeTek within a valid time-frame. Please note that collections for returns can only happen in the same country to which the order has been shipped to.
Two methods to return a device.
1) In case you wish the parcel to be collected:
WeTek offers a collection service to all customers via delivery service. The device is collected from an address chosen by you. It’s mandatory that you contact WeTek Support ( http://wetek.com/contact ).
The costs for this pickup service will be deducted from your refund amount.
2) In case you choose to return the Product by your own means:
You may choose the courier of your preference. In this case, it is mandatory that you inform WeTek regarding shipping details and include a copy of the invoice within the parcel. You will then be refunded the Product’s original value.
Your refund is processed once the device is received and compliant with the following regulations verified:
Product is not damaged;
- Commercial appearance is adequate;
- Returned in its original and undamaged packaging. (never use the original packaging as the shipping container);
- All original accessories must be included;
- In case the product doesn’t meet the above mentioned requisites, it may not be possible proceed with the refund with the product being shipped back to you.
Please note that all returns or exchanges remain the responsibility of the purchaser until received by WeTek.
You can find the entire process and conditions on Terms and Conditions: https://wetek.com/terms#warranty-return-terms