Frequent Asked Questions
What payment method do you accept?
Currently, the available payment methods for purchasing from our website are Paypal and Credit Card.
- For Paypal inquiries, please contact Paypal directly at 1-888-221-1161 (U.S.) or 1-402-935-2050 (calling from outside the U.S.).
- For Credit Card inquiries, please contact your issuing bank for more information.
When will I receive my order?
Standard shipping: 3-7 working days
Express shipping: 1-3 working days
What's the process for return and replacement?
Returns and refund policy You have 14 days from receiving your order to make a return. WeTek will help you concerning the return process, therefore it is strongly recommended that you contact the support to book the collection of your order, therefore ensuring that it arrives back at WeTek within a valid time-frame. Please note that collections for returns can only happen in the same country to which the order has been shipped to.
There are two methods to return a product:
1) In case you wish the parcel to be collected: WeTek offers a collection service to all customers via delivery service. The device is collected from an address chosen by you. It’s mandatory that you contact WeTek Support (https://wetek.com/contact). The costs for this pickup service will be deducted from your refund amount.
2) In case you choose to return the Product by your own means: You may choose the courier of your preference. In this case, it is mandatory that you inform WeTek regarding shipping details and include a copy of the invoice within the parcel. You will then be refunded the Product’s original value. Your refund is processed once the device is received and compliant with the following regulations verified: Product is not damaged; - Commercial appearance is adequate; - Returned in its original and undamaged packaging. (never use the original packaging as the shipping container); - All original accessories must be included; - In case the product doesn’t meet the above mentioned requisites, it may not be possible proceed with the refund with the product being shipped back to you. Please note that all returns or exchanges remain the responsibility of the purchaser until received by WeTek. You can find the entire process and conditions on Terms and Conditions: https://wetek.com/terms#warranty-return-terms