Terms and Policies

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Terms & Policies

1. Agreement between WeTek and the User

1.1. In this document WeTek means WeTek, Limited.

1.2. You should read the Terms of Use carefully. The Terms of Use are a legal agreement between WeTek and you, in relation to the Services and Product and your use of the Services and Product.

2. Acceptance of Terms of Use

2.1. You must accept the Terms of Use in order to use the Services / Product.

It is important for you to read and understand the Terms of Use before accepting them. You should not click accept if there is any term that you do not understand or agree to. Once you accept the Terms of Use, you will be bound by them.

3. Translation of the Terms of Use

WeTek has provided you translation of the Terms & Policies in foreign language: English, Spanish, French and Portuguese.

4. Passwords and account security

You are responsible for maintaining the confidentiality of your passwords for all accounts used by you to access the Services. You acknowledge and agree that you are solely responsible to WeTek for all activities that occur under all such accounts.

You must notify WeTek by Support immediately upon becoming aware of any unauthorized use of any of your passwords or accounts.

5. Registration Data

You may be required to provide information about yourself in order to access the services or in the course of using the services.

You agree to provide accurate, current, and complete information required to register to use the services and at other points as may be required in the course of using the Services ('Registration Data'). You further agree to maintain and update the Registration Data as required to keep it accurate, current, and complete. WeTek may terminate your rights to any or all of the services if any information provided by you is false, inaccurate or incomplete.

You agree to the use of your Registration Data in accordance with WeTek's Privacy Policy.

6. Third Party Content

The Services may include links to other websites, content and resources. WeTek don’t have control over such websites, content or resources which are provided by third parties ('Third Party Content'). You acknowledge and agree that WeTek is not responsible for the availability of any Third Party Content.

7. Changes to the Terms of Use

WeTek has right to make changes of the Terms of Use from time to time for security, commercial or legal reasons. We advise you to stay in touch, to visit our site frequently, and be aware of any new changes.

Privacy Policy

Effective date: May 23, 2018
WeTek, SA ("us", "we", or "our") operates the www.wetek.com website (the "Service").

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from www.wetek.com

Definitions
Service

Service is the www.wetek.com website operated by WeTek, SA

Personal Data

Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

Usage Data

Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Cookies

Cookies are small pieces of data stored on your device (computer or mobile device).

Data Controller

Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.

Data Processors (or Service Providers)

Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.

Data Subject (or User)

Data Subject is any living individual who is using our Service and is the subject of Personal Data.


Information Collection And Use

We collect several different types of information for various purposes to provide and improve our Service to you.


Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

Usage Data

We may also collect information how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.
Use of Data

WeTek, SA uses the collected data for various purposes:

  • To provide and maintain our Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our Service
  • To monitor the usage of our Service
  • To detect, prevent and address technical issues
  • To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information
Legal Basis for Processing Personal Data Under General Data Protection Regulation (GDPR)

If you are from the European Economic Area (EEA), WeTek, SA legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

WeTek, SA may process your Personal Data because:

  • We need to perform a contract with you
  • You have given us permission to do so
  • The processing is in our legitimate interests and it's not overridden by your rights
  • For payment processing purposes
  • To comply with the law
Retention of Data

WeTek, SA will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

WeTek, SA will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

Transfer of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside Portugal and choose to provide information to us, please note that we transfer the data, including Personal Data, to Portugal and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

WeTek, SA will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.


Disclosure of Data

Disclosure for Law Enforcement

Under certain circumstances, WeTek, SA may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Legal Requirements

WeTek, SA may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of WeTek, SA
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability
Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

"Do Not Track" Signals

We do not support Do Not Track ("DNT"). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.

You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

Your Data Protection Rights Under General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. WeTek, SA aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

  • The right to access, update or to delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
  • The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
  • The right to object. You have the right to object to our processing of your Personal Data.
  • The right of restriction. You have the right to request that we restrict the processing of your personal information.
  • The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
  • The right to withdraw consent. You also have the right to withdraw your consent at any time where WeTek, SA relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy Terms web page:

http://www.google.com/intl/en/policies/privacy/

Behavioral Remarketing

WeTek, SA uses remarketing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimize and serve ads based on your past visits to our Service.

Google AdWords

Google AdWords remarketing service is provided by Google Inc. You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads

Google also recommends installing the Google Analytics Opt-out Browser Add-on - https://tools.google.com/dlpage/gaoptout - for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.

For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: http://www.google.com/intl/en/policies/privacy/

Twitter

Twitter remarketing service is provided by Twitter Inc.

You can opt-out from Twitter's interest-based ads by following their instructions: https://support.twitter.com/articles/20170405

You can learn more about the privacy practices and policies of Twitter by visiting their Privacy Policy page: https://twitter.com/privacy

Facebook

Facebook remarketing service is provided by Facebook Inc.

You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950

To opt-out from Facebook's interest-based ads follow these instructions from Facebook: https://www.facebook.com/help/568137493302217

Facebook adheres to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt-out using your mobile device settings.

For more information on the privacy practices of Facebook, please visit Facebook's Data Policy: https://www.facebook.com/privacy/explanation

Payments

We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

The payment processors we work with are:

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email: support@wetek.com

Warranty & Return Terms

Date of Last Revision: October 18, 2016.

Legend:

Product - WeTek Device
WeTek - WeTek Soluções Tecnológicas, S.A.
You - WeTek Customer

Premium Warranty service for the EUROPEAN UNION

WeTek offers a Premium 2 years warranty for all the Products sold within the European Union.

Limited Warranty for the REST OF THE WORLD

WeTek’s Products carry a Limited warranty for the specified period of 1 year starting from the date of purchase.

This warranty covers

WeTek guarantees that, in the duration of that period, this warranty will cover manufacturing defects or hardware components failure under normal use conditions. Accessories sold separately are covered by the applicable warranty accompanying the accessory.

This warranty does not cover
  • Defects or damage resulting from accidents, abnormal use, abnormal conditions, improper storage, exposure to liquid, moisture, dampness, dirt, electrical or electromechanical stress and scratches, unless caused by WeTek;
  • Product’s case is voided without proper authorization;
  • Equipment that has the serial number or the enhancement data code removed, defaced, damaged, altered or made illegible;
  • Defects or damage resulting from the use of Product in conjunction or connection with accessories, products, or equipment not approved by WeTek;
  • Defects or damage resulting from improper testing, operation, maintenance, installation, recovery, service, or adjustment not approved by WeTek;
  • Defects or damage resulting from external causes such as flooding, fire, dirt, lightning, windstorm, earthquake, exposure to weather conditions, theft;
  • Defects or damage resulting from viruses or other software problems introduced into the Product.

Note: WeTek supports booting alternative operating systems from the MicroSD. Installing these within the eMMC (or NAND) is not recommended. If the Product becomes unresponsive due to this action, WeTek back attempt to repair, however any freight costs must be supported by the customer.

WeTek reserves the right to make final decisions regarding problem determination and the appropriate service option.

Troubleshooting and repairing

If you are experiencing a problem, or if you believe that your product is defective, please contact WeTek Support (http://wetek.com/contact) . Help and troubleshooting for your issue will be provided. A replacement might be done if the product is found to be defective.

Some support operations may require that you have access to a PC with Windows 7 or higher, an available serial port (or a serial-USB converter), as well as a Telnet/SSH client software like Putty.

If a defect arises and a valid claim is received within the warranty period, at its option, WeTek will either (1) repair the hardware defect at no charge with new or refurbished replacement parts, or (2) replace the product by a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product. When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes WeTek’s property.

In case your product needs to be assessed by WeTek, it may need to be shipped to our headquarters. Always contact WeTek Support before doing so. In such case, you’ll have two options.

You may send the device to WeTek using one of these means:

  • Using a courier of your preference to a specified address. Please contact WeTek Support (http://wetek.com/contact) stating your issue, in order to get the address where the Product should be shipped to;
  • The Product is collected at the shipping address stated on the invoice. On this case, you’ll need to pay the shipping expenses via Paypal before booking the collection. In order to do so, please contact WeTek Support (http://wetek.com/contact).

The product, or its replacement, will then be returned back to you with no further costs attached.

Returns and refund policy

You have 14 days from receiving your order to make a return. WeTek will help you concerning the return process, therefore it is strongly recommend that you contact the support to book the collection of your order, therefore ensuring that it arrives back at WeTek within a valid time-frame. Please note that collections for returns can only happen in the same country to which the order has been shipped to.

Two methods to return a device.

1) In case you wish the parcel to be collected:

  • WeTek offers a collection service to all customers via delivery service. The device is collected from an address chosen by you. It’s mandatory that you contact WeTek Support ( http://wetek.com/contact ).
  • The costs for this pick up service will be deduct from your refund amount.

2) In case you choose to return the Product by your own means:

  • You may choose the courier of your preference. In this case, it is mandatory that you inform WeTek regarding shipping details and include a copy of the invoice within the parcel. You will then be refunded the Product’s original value.

Your refund is processed once the device is received and compliant with the following regulations verified:

  • Product is not damaged;
  • Commercial appearance is adequate;
  • Returned in its original and undamaged packaging. (never use the original packaging as the shipping container);
  • All original accessories must be included;

In case the product doesn’t meet the above mentioned requisites, it may not be possible proceed with the refund with the product being shipped back to you.

Please note that all returns or exchanges remain the responsibility of the purchaser until received by WeTek.

Order cancellation

Orders can be cancelled at any point up until shipping. Once the product leaves our warehouse, the order cancellation is no longer possible. After this stage, if you do not wish to keep the product you can choose to return it for a refund following the steps previously stated.

In case you refuse to accept an order and require refund, it will be treated as return by the courier and its operational costs will be deducted from your refund amount.